Frequently Asked Questions
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What is Charly Agency?

It is a digital design and strategy agency that crafts websites, apps, and brand assets to drive measurable business growth. Services include web and mobile app design, branding, ecommerce, conversion rate optimization, and web development and maintenance, offered through solutions like a Digital Presence Package. The team blends design clarity, technical precision, and a conversion focus, partnering with both consumer and B2B brands worldwide.


What is the pricing difference between a core package and a custom package?

The core solution based on a template starts at $5,000, while the custom package which involves unique design and development starts at $12,000.

How does the team ensure transparency when billing for hourly work?

The team uses a time tracking tool that takes screenshots every five minutes to ensure the billing is hyper accurate and transparent.

Is there a warranty period for fixing bugs after the website launches?

Yes, any issues or glitches reported within the first two weeks of launching are resolved for free.

Do you offer copywriting services as part of the design packages?

Yes, content writing is often included in custom packages and involves creating copy that follows best practices for user experience and SEO.

Can you assist with product imagery if professional photography is not available?

Yes, the team can use AI photography and editing to create high quality product graphics and images.

What communication channels are used to collaborate during the project?

A dedicated channel is typically created on a messaging platform where the client can communicate directly with the strategist, designers, and developers.

Can you migrate my current website to a different platform like Shopify?

Yes, the team specializes in migrating websites to platforms like Shopify or Webflow, which includes mapping existing URLs to preserve SEO rankings and managing the transfer of all data and integrations.

Can you create branding assets like email signatures or social media templates?

Yes, additional branding materials such as email signatures, letterheads, and social media templates can be designed as an add-on to help maintain a consistent professional image across all channels.

How do you approach conversion rate optimization for live websites?

The team analyzes user behavior using metrics and heat mapping tools to identify friction points and then tests changes to layouts or content to increase the percentage of visitors who convert.

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